Frequently Asked Questions (FAQ)
How do I place an order?
You can browse products by visiting our website, select the items you want, and follow the prompts to add them to the shopping cart. Once you have completed your purchase, please follow the checkout process to enter your information to complete your order.
How do I pay for my order?
We accept a variety of payment methods, including credit cards, debit cards, and popular online payment platforms. All payments are processed through a secure payment gateway.
How long does it take to process my order?
Orders are usually processed within 2 business days. Processing time may vary depending on order quantity and stock availability.
Do you ship internationally?
Yes, we do ship internationally. Please select your country at checkout to view available shipping options and costs.
How do I track my order?
Once your order is shipped, we will send you a tracking number via email. You can use this number to check the order status on the shipping company’s website.
How do I return or exchange my order?
If you are not satisfied with your purchase, please contact our customer service team within 30 days of receiving the goods to understand the return and exchange policy. All returned products must be in their original condition with all original tags and packaging included.
What should I do if I receive a damaged item?
If the item you received was damaged during shipping, please contact our customer service team immediately upon receipt. Please provide photos of the damaged item so we can process it.
How to contact us?
You can contact us via the following:
Email: AmberSamuel@truepathretail.com
Phone: 3192051835
Address: 5201 SW 9th St Apt 84 Des Moines IA 50315